Quality / Environment
Thin Film Technology Quality Statement: "Total Customer Satisfaction"
Total customer satisfaction is the daily mission of each and every employee.
This mission is obtained through:
- The delivery of quality products and services to the customer on an ongoing basis.
- The company wide understanding and commitment to the concept of the "customer" being:
- The next person, process, department, or organization which receives a product or service from the efforts of any single or combined employee effort.
- The commitment to continuous improvement and compliance with customer needs.
- The implementation and maintenance of the Quality Management System (QMS) Manual and the supporting quality system.